Steak ‘n Shake installs facial recognition at self-ordering kiosks

The chain first tested the technology that lets customers pay using their face in October, and began deploying it in January.

By Julie Littman • April 16, 2024

Fiserv has ambitious goals for Clover. Can it meet them?

To achieve growth targets, Clover will need to fend off competition from rivals, especially Square, and make headway in new verticals and geographic regions, analysts and consultants said.

By Caitlin Mullen • April 1, 2024

Explore the Trendline➔

Top 5 stories from Payments Dive

The evolution of how payments are processed, and associated costs involved, are roiling the industry this year, forcing companies to rethink pricing schemes and revamp corporate strategies. Fallout from the failure of several U.S. banks added another twist.

By Payments Dive staff

FreedomPay doubles down on gateway focus

The company, which provides point-of-sale payments and other technology services to merchants, isn’t interested in handling acquiring, said President Chris Kronenthal. 

By Caitlin Mullen • March 18, 2024

JPMorgan to launch biometric checkout next year

The bank’s payments unit plans to engage in more pilots this year before rolling out the checkout service broadly next year, said Prashant Sharma, JPMorgan’s executive director of biometrics and identity solutions.

By Caitlin Mullen • March 11, 2024

Fiserv ponders M&A

CEO Frank Bisignano declined to comment Wednesday on a potential acquisition of Shift4, but would like to see Fiserv make more purchases that further its digital capabilities.

By Caitlin Mullen • Feb. 29, 2024

Toast to cut 550 employees

The company’s CEO acknowledged during an earnings call that “we grew our team too quickly in some areas,” while reporting a presence in 106,000 locations as of the end of 2023.

By Lynne Marek • Feb. 16, 2024

Adyen eyes growth in North America

Davi Strazza, North America president at Adyen, pointed to the Dutch processor’s single technology platform as setting it apart in a crowded field of payments players.

By Caitlin Mullen • Feb. 14, 2024

Where will embedded payments flourish in 2024?

There are three areas where embedded finance is a good fit, and they are characterized by high volume and frequent payments, writes one industry executive.

By Julio Gomez • Feb. 5, 2024

What’s ahead for payments in 2024

The industry faces more upheaval this year as legacy companies and upstart fintechs jockey for the upper hand, and regulators monitor the competition closely. 

By Lynne Marek • Jan. 31, 2024

Customer demand ebbs for Amex

Cardholders’ spending on airline tickets in particular decelerated during the fourth quarter, American Express CFO Christophe Le Caillec said Friday.

By Caitlin Mullen • Jan. 26, 2024

Payments M&A poised to rise this year

Conditions could be ripe for more payments deals in 2024, as legacy players seek to add unique technologies and struggling startups find themselves in need of an exit plan.

By Caitlin Mullen • Jan. 18, 2024

Payments M&A in 2023 amounts to a whimper

October’s uptick in activity didn’t continue through the remainder of the year, capping a quiet year for merger and acquisition activity in payments.

By Caitlin Mullen • Jan. 12, 2024

Will Toast raise prices this year?

The restaurant point-of-sale provider may give clients a choice when it makes price adjustments, following a fee flub last year.

By Caitlin Mullen • Jan. 11, 2024

Restaurant gift card sales rose during Thanksgiving weekend

Guests spent 7.3% more on restaurant gift cards during the Thanksgiving weekend compared to the same period in 2022, according to Paytronix data. 

By Julie Littman • Dec. 5, 2023

Why quick service restaurants are doubling down on kiosks

Burger King, Taco Bell and Shake Shack are among the chains adding this technology to boost tabs and reduce labor pressure.

By Julie Littman • Nov. 27, 2023

Credit card bill battle may slide into 2024

Prospects for passing the Credit Card Competition Act this year are dimming, but supporters and opponents remain locked in battle over the legislation.

By Lynne Marek • Nov. 27, 2023

NCR Voyix sells payments assets for $82M

The divestiture mainly consisted of merchant contracts, Voyix’s front-end authorization platform “and certain relevant intellectual property,” the company said in its quarterly filing.

By Caitlin Mullen • Nov. 27, 2023

Digital payments have increased restaurant tips. But is it backfiring?

Some diners feel pressured by tipping digitally in front of employees, which can hurt restaurant traffic, but experts say there are best practices that can ease customer trepidation.  

By Danielle McLean • Nov. 22, 2023

Fiserv doubles down on Clover growth

CEO Frank Bisignano is betting on accelerated growth of Clover’s small business point-of-sale services, even as he admitted to being “paranoid” in the highly competitive market.

By Caitlin Mullen • Nov. 17, 2023

Shift4 CEO entertains acquisition interest

CEO Jared Isaacman said the payment processing company is fielding acquisition interest from “several parties.”

By Caitlin Mullen • Nov. 16, 2023

Lightspeed aims to fend off rivals on international stage

Competing restaurant point-of-sale players have set their sights on international growth, but they’re likely to find the European market tougher than the U.S. market, Lightspeed’s CEO said.

By Caitlin Mullen • Nov. 14, 2023

Toast’s growth slows

The restaurant fintech noticed “a modest slowdown” in same-store sales in the latter half of the third quarter that continued into October, the company’s CFO said Tuesday.

By Caitlin Mullen • Nov. 8, 2023

Block to shrink workforce

The company plans to cut about 8% of its workforce over the next year as Jack Dorsey steps up his efforts to improve efficiency and revive profits.

By Caitlin Mullen • Nov. 3, 2023

Global Payments delays new POS launch

The payments processor’s new point-of-sale software for retail and restaurant customers will launch in early 2024, not this year.

By Caitlin Mullen • Nov. 1, 2023

Amex adds cards at a slower rate

As the company’s marketing spending dipped in the third quarter, Amex acquired fewer new cards than it has in recent quarters.

By Caitlin Mullen • Oct. 20, 2023