Retail


  • A sign advertises a holiday sale as people walk by.
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    Spencer Platt / Staff via Getty Images
    Q&A

    CEOs Sound Off: Forecasting holiday payment trends

    CEOs of payments-related companies shared their thoughts on what consumers and merchants want when it comes to checkout and payments this holiday season.

    By Sept. 29, 2022
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    Khaosai Wongnatthakan via Getty Images

    Consumers tap BNPL for larger purchases

    Marqeta's report, which showed U.S. buy now-pay later use has climbed since last year, also points to consumers acquiring more credit cards.

    By Tatiana Walk-Morris • Sept. 29, 2022
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    Tanaonte via Getty Images
    Trendline

    Buy now-pay later payments proliferate

    More companies, and larger ones, are stepping into the buy now-pay later ring, giving consumers an expanding array of options and increasing competition among providers offering the new financing tool.

    By Payments Dive staff
  • A person's hand holding a phone and on the screen is an image of a shopping cart with a banner above that says "BUY NOW PAY LATER!A
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    B4LLS via Getty Images

    BNPL firms encounter growing pains

    As buy now-pay later providers face a shifting economic environment and regulatory scrutiny, they’re likely pursuing transformation, a Guidehouse consultant said.

    By Sept. 28, 2022
  • A shopper taps to pay with a smartphone as the store employee handles the transaction on a Shopify device.
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    Courtesy of Shopify

    Shopify adds mobile POS hardware

    Pushing further into brick-and-mortar shopping, the commerce company faces competition from other point-of-sale providers as the volume of POS transactions is expected to rise.

    By Tatiana Walk-Morris • Sept. 27, 2022
  • Person uses facial recognition on mobile device
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    Prostock-Studio via Getty Images
    Deep Dive

    Will biometrics be the future of payments?

    The use of biometrics to authenticate payments is poised to bring more security and speed to transactions, but some say broad adoption on the part of consumers and merchants is still far from reach.

    By Sept. 26, 2022
  • A Klarna sign at a Charlotte Premium Outlets mall in Charlotte, N.C. on March 26, 2022.
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    Caitlin Mullen/Payments Dive, data courtesy of Industry Dive employee Caitlin Mullen

    Klarna seeks to shed more workers

    In acknowledging the pursuit of further downsizing, a Klarna spokesperson cited changes being made by company executive Camilla Giesecke assuming COO duties.

    By Sept. 22, 2022
  • PayPal phone app for purchases
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    Permission granted by PayPal Spokesman Joseph Gallo

    PayPal defends BNPL position

    The payments firm is just as popular with younger shoppers as its buy now-pay later rivals, a PayPal executive said last week.

    By Sept. 22, 2022
  • The CEOs of the nation's largest banks face members of the House Committee on Financial Services.
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    Alex Wong via Getty Images

    Republicans grill bank CEOs on merchant gun code

    GOP lawmakers, during a wide-ranging hearing Wednesday, demanded the CEOs of the nation’s top banks share how they plan to respond to a new category code for gun and ammunition retailers.

    By Anna Hrushka • Sept. 22, 2022
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    Michael M. Santiago via Getty Images
    Opinion

    QR code resurges for payments

    “Businesses that have consigned QR technology to the tech graveyard would be wise to give it another look,” writes Mike Storiale, Synchrony’s VP of innovation development.

    By Mike Storiale • Sept. 22, 2022
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    AndreyPopov via Getty Images

    Extra costs biggest reason shoppers ditch online carts

    With cart abandonment costing online retailers up to $136 billion annually, Coresight Research’s findings suggest they might want to focus on total purchase price more closely matching shopper expectations.

    By Sept. 21, 2022
  • Visa cards stacked and splayed
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    Justin Sullivan via Getty Images

    Visa eyes B2B, remittances for growth

    Visa is eyeing certain portions of the B2B market for near-term growth, the company’s chief financial officer said during a conference last week. It’s also building out its network for remittances.

    By Sept. 21, 2022
  • Small business owner talks on phone while standing at register
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    gorodenkoff via Getty Images

    Profits slip for small businesses: survey

    Three in 4 small business leaders are feeling squeezed by inflationary pressures, American Express discovered, and more than half expect don’t expect inflation to subside until summer 2023.

    By Tatiana Walk-Morris • Sept. 21, 2022
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    Justin Sullivan via Getty Images

    House lawmakers add credit card competition bill

    Members of Congress on Monday introduced the House companion to a Senate bill seeking to rein in the Visa-Mastercard credit network “duopoly.”

    By Sept. 20, 2022
  • Instacart rolls out Connected Stores suite of services for retailers.
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    Courtesy of Instacart

    Instacart rolls out in-store tech enhancements

    Frictionless checkout and a more efficient shopping journey are core focuses under the new services, which include a scan-and-pay mobile checkout program.

    By Jeff Wells • Sept. 19, 2022
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    ferrantraite via Getty Images

    Square adds services in Spanish

    The Block-owned merchant platform debuted its Spanish-language tools in an effort to serve a bigger share of Hispanic-owned businesses in the U.S.

    By Tatiana Walk-Morris • Sept. 19, 2022
  • View of PayPal logo outside of company headquarters
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    Justin Sullivan via Getty Images

    New PayPal CFO takes medical leave

    PayPal SVP of Capital Markets Gabrielle Rabinovitch will step in for her second round as interim CFO as Blake Jorgensen departs for medical leave.

    By Grace Noto • Sept. 16, 2022
  • Seated man speaking with New York Times logo in background and the name 'Max Levchin'
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    Neilson Barnard via Getty Images

    BNPL players spar with CFPB

    BNPL players under the microscope at the Consumer Financial Protection Bureau pushed back against the federal agency’s plan to increase regulation of the industry.

    By Sept. 16, 2022
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    The image by Ted Eytan is licensed under CC BY-SA 2.0

    CFPB mulls rules for BNPL

    The Consumer Financial Protection Bureau is weighing new rules and guidance for the fast-growing buy now-pay later industry after wrapping up a comprehensive report on it.

    By Sept. 15, 2022
  • Stack of credit cards spread out
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    alexialex via Getty Images

    Amex, Discover see lasting credit changes

    The chief financial officers at American Express and Discover each said this week that pre-pandemic credit metrics for delinquencies and charge-offs won’t soon return.

    By Sept. 15, 2022
  • Several Visa cards spread out on surface revealing company's logo.
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    Justin Sullivan via Getty Images

    Visa raises concerns on new gun code

    Visa cautioned the public about perceiving a new merchant code for gun-sellers as a means to interfere with any lawful sales. And the NRA said it’s seeking to water down implementation of the new code.

    By Sept. 14, 2022
  • Fiserv CEO Frank Bisignano
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    Ilya S. Savenok / Stringer via Getty Images

    Fiserv CEO downplays margin pressure

    CEO Frank Bisignano said expenses related to “synergy work” have tapered off, with benefits becoming visible in the second half of the year.

    By Sept. 14, 2022
  • Two kids running with shopping bags in front of two adults outside on a sidewalk near a building.
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    andresr via Getty Images

    Holiday spending to rise 7.1%: Mastercard

    The big credit card company forecast an increase in spending by consumers for the yearend U.S. holiday shopping season. 

    By Tatiana Walk-Morris • Sept. 13, 2022
  • Zelle's new ad campaign
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    Courtesy of Early Warning Services (parent company of Zelle)

    Zelle counters scam talk with growth rates

    The instant payments brand is highlighting a double-digit growth rate for its peer-to-peer payments tool and downplaying scams on its system.

    By Sept. 12, 2022
  • Several Visa cards spread out on surface revealing company's logo.
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    Justin Sullivan via Getty Images

    Visa to adopt new coding for gun merchants

    Card network juggernaut Visa said it will adhere to a new standard for identifying independent gun shops with a unique merchant code after an international body adopted the new approach last week.

    By Caitlin Mullen and Lynne Marek • Sept. 12, 2022
  • Wyre CEO Yanni Giannaros, Bolt founder and executive chairman Ryan Breslow, Bolt CEO Maju Kuruvilla are pictured at the Bitcoin 2022 conference in Miami.
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    Permission granted by Bolt. From left to right: Wyre CEO Yanni Giannaros, Bolt founder and executive chairman Ryan Breslow, Bolt CEO Maju Kuruvilla at the Bitcoin 2022 conference in Miami.

    Bolt drops Wyre purchase

    The checkout startup had planned to purchase the cryptocurrency payments firm for $1.5 billion. That was before the collapse of crypto values recently.

    By Sept. 12, 2022