Retail


  • The exterior of the Consumer Financial Protection Bureau building
    Image attribution tooltip
    The image by Ted Eytan is licensed under CC BY-SA 2.0
    Image attribution tooltip

    Ex-FDIC official McKernan tapped to lead CFPB

    The development came on a day when the bureau terminated roughly 70 probationary employees, including enforcement division attorneys, according to Bloomberg Law.

    By Dan Ennis • Feb. 12, 2025
  • Walmart app homepages on three phones.
    Image attribution tooltip
    Courtesy of Walmart
    Image attribution tooltip
    Opinion

    Payment tools proliferate, consolidation looms

    “The winners in this consolidation won't necessarily be the biggest players,” writes a checkout technology company CEO. “They'll be the ones who understand that consumers don't want more payment options — they want better ones.”

    By Justin Grooms • Feb. 12, 2025
  • Image of a grocery cart floating over a laptop keyboard Explore the Trendline
    Image attribution tooltip
    toeytoey2530 via Getty Images
    Image attribution tooltip
    Trendline

    E-commerce drives digital payment advances

    As e-commerce activity continues to climb, providers of digital payment tools are likely to keep evolving their online offerings.

    By Payments Dive staff
  • Shot of PayPal headquarters
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    PayPal dinged over branded service’s slow growth

    Consumer uptake of the payments pioneer’s flagship payments tool was lackluster last year. The company promised skeptical analysts more growth this year. 

    By Feb. 10, 2025
  • A smartphone displaying the Affirm app
    Image attribution tooltip
    Courtesy of Affirm
    Image attribution tooltip

    Affirm to emphasize no-interest loans

    The company said that offering more interest-free financing options would drive profits by bringing in more customers.

    By Feb. 10, 2025
  • Taylor Swift on stage
    Image attribution tooltip
    Kevin Winter via Getty Images
    Image attribution tooltip

    Cashless concerts and events catch on

    By some estimates, about 50% of today’s concerts are cashless, with benefits for merchants and payments processors alike.

    By Shefali Kapadia • Feb. 7, 2025
  • Employees work at a retail checkout counter.
    Image attribution tooltip
    Michael M. Santiago via Getty Images
    Image attribution tooltip

    NCR Voyix shifts chairman to CEO post

    The C-suite change this week follows the Atlanta-based digital commerce software company’s decision to sell off parts of its business.

    By Tatiana Walk-Morris • Feb. 6, 2025
  • Cash App logo lit in neon
    Image attribution tooltip
    Anna Webber via Getty Images
    Image attribution tooltip

    Cash App, Venmo app downloads decline

    Consumer downloads of apps like Cash App and Venmo dropped in the fourth quarter compared to the year-ago period, data from Wolfe Research shows.

    By Feb. 5, 2025
  • Large desktop computer stands on a desk with a computer monitor. The monitor shows a video game with soldiers attacking. There is a keyboard, mouse and headphones on the desk as well.
    Image attribution tooltip
    mikkelwilliam via Getty Images
    Image attribution tooltip

    Gamers support CFPB video game payments rule

    Video game players and their parents submitted comments to the Consumer Financial Protection Bureau saying they overspent, or lost their accounts to hackers.

    By Feb. 4, 2025
  • Several Visa cards spread out on surface revealing company's logo.
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Visa leans into A2A payments

    The network titan is pursuing account-to-account payment services as a way to expand beyond its card-based dominance in the market.

    By Feb. 3, 2025
  • Credit card and payment type logos Visa, Mastercard, Discover and American Express displayed on drive-up window.
    Image attribution tooltip
    Lynne Marek/Payments Dive
    Image attribution tooltip

    Third of U.S. small businesses add credit card surcharges

    The findings of a J.D. Power survey indicate that merchants are passing the cost of swipe fees onto customers, even though they’re lowering consumer satisfaction with the transaction.

    By Feb. 3, 2025
  • PayPal sign outside in front of parking lot with cars in background.
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    PayPal, Amex and Wells Fargo shake up leadership

    PayPal and American Express both said executives are leaving the company and Wells Fargo said a long-time payments executive is being replaced.

    By Jan. 31, 2025
  • Customer pays at business
    Image attribution tooltip
    Creative via Getty Images
    Image attribution tooltip
    Q&A

    Worldpay tackles fraud-fighting in new ways

    The payments processor is aligning with merchants, card issuers and networks to share transaction data and use AI to fight fraud.

    By Jan. 30, 2025
  • The Amazon logo seen at Amazon campus in Palo Alto, California on February 18, 2020.
    Image attribution tooltip
    hapabapa via Getty Images
    Image attribution tooltip

    TransferMate joins Amazon’s payments pack

    As part of the e-commerce giant’s ecosystem, the Irish business-to-business payments provider can advance its bid to expand internationally.

    By Tatiana Walk-Morris • Jan. 30, 2025
  • A digital OOH advertisement for Apple's "Pay The Apple Way" campaign.
    Image attribution tooltip
    Courtesy of Apple
    Image attribution tooltip

    Apple, Google coalition seeks to skirt payments rule

    Tech advocacy groups argue the tech giants should not be subject to a Consumer Financial Protection Bureau rule because they aren’t payment companies, according to a lawsuit filed this month.

    By Jan. 29, 2025
  • A person in a store places a cosmetic product into a shopping basket
    Image attribution tooltip
    FreshSplash via Getty Images
    Image attribution tooltip

    Gen Z still prefers in-person shopping

    The generation prioritizes buying beauty and luxury goods in person, placing a premium on the physical shopping experience, research from Adyen shows.

    By Xanayra Marin-Lopez • Jan. 29, 2025
  • A close-up shot of Donald Trump in the Oval Office.
    Image attribution tooltip
    Anna Moneymaker via Getty Images
    Image attribution tooltip
    Deep Dive

    Fintechs may gain at banks’ expense in Trump era

    The Trump administration may usher in policies that buttress the aspirations of new entrant payments players and increase competition for banks.

    By Jan. 28, 2025
  • U.S. President-elect Donald Trump greets Elon Musk.
    Image attribution tooltip
    Brandon Bell via Getty Images
    Image attribution tooltip

    X teams with Visa on new digital payments tool

    Billionaire Elon Musk’s social media site has forged an alliance with the card network giant to launch a new digital payments tool later this year.

    By Jan. 28, 2025
  • Phil Goldfeder stands in front of a glass wall.
    Image attribution tooltip
    Courtesy of https://www.prnewswire.com/news-releases/american-fintech-council-afc-selects-phil-goldfeder-as-ceo-301752973.html
    Image attribution tooltip
    Q&A

    Trade group leader discusses BNPL security and appeal

    American Fintech Council CEO Phil Goldfeder discussed the reasons consumers have started using buy now, pay later services in greater numbers, and why they return to the emerging payment method.

    By Jan. 27, 2025
  • American Express sticker on a window
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Amex posts 2024 records for payments volume, fees

    The credit card company’s revenue and net income surged last year as spending by cardholders and card customer additions reached new highs.

    By Jan. 24, 2025
  • Discover sign at driveway entrance to headquarters with flowers in front.
    Image attribution tooltip
    Lynne Marek/Payments Dive
    Image attribution tooltip

    Discover Q4 payments volume drops

    The card company still reported a rise in revenue and a surge in net income, driven partially by an increase in interchange and other fees paid by merchants.

    By Jan. 24, 2025
  • Several Visa credit cards displayed on flat surface
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Visa supersizes Pismo expansion

    The Brazilian core services provider acquired last year is rounding up new clients in Europe and elsewhere as it benefits from the card network's bigger marketing and sales team.

    By Jan. 23, 2025
  • Fiserv CEO Frank Bisignano
    Image attribution tooltip
    Caitlin Mullen/Payments Dive, data from Fiserv
    Image attribution tooltip

    Fiserv names Bisignano’s successor

    The payments processor tapped Michael P. Lyons, currently president of PNC Financial Services Group, to succeed CEO Frank Bisignano.

    By Jan. 23, 2025
  • Ally Financial, NYSE facade
    Image attribution tooltip
    Courtesy of Ally Financial
    Image attribution tooltip

    Ally to sell credit card business to CardWorks

    The bank’s CEO said last month that the payments business wasn’t within Ally’s core focus, and pointed to a search for “strategic alternatives” earlier this month.

    By Gabrielle Saulsbery • Jan. 22, 2025
  • Woman paying at boutique.
    Image attribution tooltip
    bymuratdeniz via Getty Images
    Image attribution tooltip

    AI promises 2025 advances for payments industry

    The emerging technology will help merchants process payments faster and provide customers with more ways to pay, those who follow the payments industry say. It will also increasingly offer a defense against rising fraud.

    By Jan. 21, 2025
  • Military style vehicle with Cash App sticker on window.
    Image attribution tooltip
    Jesse Grant via Getty Images
    Image attribution tooltip

    Block agrees to pay $255M to regulators for Cash App deficiencies

    The digital payments provider agreed to pay penalties to the Consumer Financial Protection Bureau and a group of states under settlements that alleged the company violated banking laws.

    By Jan. 16, 2025