Restaurants


  • A customer pays using a Clover device
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    Permission granted by Fiserv
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    Deep Dive

    Fiserv has ambitious goals for Clover. Can it meet them?

    To achieve growth targets, Clover will need to fend off competition from rivals, especially Square, and make headway in new verticals and geographic regions, analysts and consultants said.

    By Caitlin Mullen • April 1, 2024
  • Person taps credit card at payment terminal
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    Mykola Pokhodzhay via Getty Images
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    Q&A

    FreedomPay doubles down on gateway focus

    The company, which provides point-of-sale payments and other technology services to merchants, isn’t interested in handling acquiring, said President Chris Kronenthal. 

    By Caitlin Mullen • March 18, 2024
  • Hand of person tapping phone with dollar signs floating up Explore the Trendline
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    1401461124 via Getty Images
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    Trendline

    Top 5 stories from Payments Dive

    The evolution of how payments are processed, and associated costs involved, are roiling the industry this year, forcing companies to rethink pricing schemes and revamp corporate strategies. Fallout from the failure of several U.S. banks added another twist.

    By Payments Dive staff
  • JPMorgan Chase building signage in New York City
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    Michael M. Santiago / Staff via Getty Images
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    JPMorgan to launch biometric checkout next year

    The bank’s payments unit plans to engage in more pilots this year before rolling out the checkout service broadly next year, said Prashant Sharma, JPMorgan’s executive director of biometrics and identity solutions.

    By Caitlin Mullen • March 11, 2024
  • Fiserv CEO Frank Bisignano
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    Eugene Gologursky / Stringer via Getty Images
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    Fiserv ponders M&A

    CEO Frank Bisignano declined to comment Wednesday on a potential acquisition of Shift4, but would like to see Fiserv make more purchases that further its digital capabilities.

    By Caitlin Mullen • Feb. 29, 2024
  • Toast for Hotel Restaurants
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    Permission granted by Toast
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    Toast to cut 550 employees

    The company’s CEO acknowledged during an earnings call that “we grew our team too quickly in some areas,” while reporting a presence in 106,000 locations as of the end of 2023.

    By Feb. 16, 2024
  • An Adyen office in Amsterdam
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    Anna Hrushka/Payments Dive
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    Q&A

    Adyen eyes growth in North America

    Davi Strazza, North America president at Adyen, pointed to the Dutch processor’s single technology platform as setting it apart in a crowded field of payments players.

    By Caitlin Mullen • Feb. 14, 2024
  • An image of a hand holding a smart phone with the DoorDash homepage.
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    Permission granted by DoorDash
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    Opinion

    Where will embedded payments flourish in 2024?

    There are three areas where embedded finance is a good fit, and they are characterized by high volume and frequent payments, writes one industry executive.

    By Julio Gomez • Feb. 5, 2024
  • Woman paying contactless at the cash register.
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    iStock/lechatnoir

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    What’s ahead for payments in 2024

    The industry faces more upheaval this year as legacy companies and upstart fintechs jockey for the upper hand, and regulators monitor the competition closely. 

    By Jan. 31, 2024
  • American Express sticker on a window
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    Justin Sullivan via Getty Images
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    Customer demand ebbs for Amex

    Cardholders’ spending on airline tickets in particular decelerated during the fourth quarter, American Express CFO Christophe Le Caillec said Friday.

    By Caitlin Mullen • Jan. 26, 2024
  • m&a handshake
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    Natalie Meepian via Getty Images
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    Payments M&A poised to rise this year

    Conditions could be ripe for more payments deals in 2024, as legacy players seek to add unique technologies and struggling startups find themselves in need of an exit plan.

    By Caitlin Mullen • Jan. 18, 2024
  • Two wooden blocks on a computer keyboard that spell out "M&A"
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    Maks_Lab via Getty Images
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    Payments M&A in 2023 amounts to a whimper

    October’s uptick in activity didn’t continue through the remainder of the year, capping a quiet year for merger and acquisition activity in payments.

    By Caitlin Mullen • Jan. 12, 2024
  • Woman standing behind counter and cash register serves ice cream cone.
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    Permission granted by Lynne Marek
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    Will Toast raise prices this year?

    The restaurant point-of-sale provider may give clients a choice when it makes price adjustments, following a fee flub last year.

    By Caitlin Mullen • Jan. 11, 2024
  • Two hands holding up gift cards from Cheesecake Factory
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    Courtesy of The Cheesecake Factory
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    Restaurant gift card sales rose during Thanksgiving weekend

    Guests spent 7.3% more on restaurant gift cards during the Thanksgiving weekend compared to the same period in 2022, according to Paytronix data. 

    By Julie Littman • Dec. 5, 2023
  • A woman is ordering food off of a self-service kiosk.
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    frantic00 via Getty Images
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    Why quick service restaurants are doubling down on kiosks

    Burger King, Taco Bell and Shake Shack are among the chains adding this technology to boost tabs and reduce labor pressure.

    By Julie Littman • Nov. 27, 2023
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    Roy Rochlin via Getty Images
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    Credit card bill battle may slide into 2024

    Prospects for passing the Credit Card Competition Act this year are dimming, but supporters and opponents remain locked in battle over the legislation.

    By Nov. 27, 2023
  • A worker keys information into a point of sale screen
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    Creative via Getty Images
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    NCR Voyix sells payments assets for $82M

    The divestiture mainly consisted of merchant contracts, Voyix’s front-end authorization platform “and certain relevant intellectual property,” the company said in its quarterly filing.

    By Caitlin Mullen • Nov. 27, 2023
  • A person pays in a restaurant
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    Creative via Getty Images
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    Digital payments have increased restaurant tips. But is it backfiring?

    Some diners feel pressured by tipping digitally in front of employees, which can hurt restaurant traffic, but experts say there are best practices that can ease customer trepidation.  

    By Danielle McLean • Nov. 22, 2023
  • Fiserv CEO Frank Bisignano
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    Caitlin Mullen/Payments Dive, data from Fiserv
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    Fiserv doubles down on Clover growth

    CEO Frank Bisignano is betting on accelerated growth of Clover’s small business point-of-sale services, even as he admitted to being “paranoid” in the highly competitive market.

    By Caitlin Mullen • Nov. 17, 2023
  • Shift4 CEO Jared Isaacman
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    Courtesy of Shift4. Shift4 CEO Jared Isaacman
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    Shift4 CEO entertains acquisition interest

    CEO Jared Isaacman said the payment processing company is fielding acquisition interest from “several parties.”

    By Caitlin Mullen • Nov. 16, 2023
  • A person pays in a restaurant
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    Creative via Getty Images
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    Lightspeed aims to fend off rivals on international stage

    Competing restaurant point-of-sale players have set their sights on international growth, but they’re likely to find the European market tougher than the U.S. market, Lightspeed’s CEO said.

    By Caitlin Mullen • Nov. 14, 2023
  • Toast point of sale hardware is shown
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    Courtesy of Toast Media Kit
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    Toast’s growth slows

    The restaurant fintech noticed “a modest slowdown” in same-store sales in the latter half of the third quarter that continued into October, the company’s CFO said Tuesday.

    By Caitlin Mullen • Nov. 8, 2023
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    Drew Angerer via Getty Images
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    Block to shrink workforce

    The company plans to cut about 8% of its workforce over the next year as Jack Dorsey steps up his efforts to improve efficiency and revive profits.

    By Caitlin Mullen • Nov. 3, 2023
  • Worker using point of sale system in coffee shop
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    time99lek via Getty Images
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    Global Payments delays new POS launch

    The payments processor’s new point-of-sale software for retail and restaurant customers will launch in early 2024, not this year.

    By Caitlin Mullen • Nov. 1, 2023
  • American Express sticker on a window
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    Justin Sullivan via Getty Images
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    Amex adds cards at a slower rate

    As the company’s marketing spending dipped in the third quarter, Amex acquired fewer new cards than it has in recent quarters.

    By Caitlin Mullen • Oct. 20, 2023
  • A person uses Square's generative AI to set up a website for a retail brand.
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    Courtesy of Square
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    Square adds generative AI tools for sellers

    The point-of-sale provider's latest features include menu and website copy generators, which are designed to automate operations and increase efficiency.

    By Aneurin Canham-Clyne • Oct. 19, 2023