Restaurants: Page 3


  • An employee uses Square point of sale hardware
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    Courtesy of Square
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    Block CFO details Square’s revamped sales approach

    Square’s refocused sales team is a “key investment area for us in the future,” Block executive Amrita Ahuja said Wednesday.

    By Caitlin Mullen • Sept. 7, 2023
  • Toast Inc. point of sale device
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    Courtesy of Toast Inc.
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    Toast CEO resigns

    Chris Comparato, who has been CEO since 2015, told the restaurant payments company’s board on Friday that he’ll exit his leadership posts on Jan. 1.

    By Caitlin Mullen • Sept. 5, 2023
  • Hand of person tapping phone with dollar signs floating up Explore the Trendline
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    1401461124 via Getty Images
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    Trendline

    Top 5 stories from Payments Dive

    The evolution of how payments are processed, and associated costs involved, are roiling the industry this year, forcing companies to rethink pricing schemes and revamp corporate strategies. Fallout from the failure of several U.S. banks added another twist.

    By Payments Dive staff
  • One person holds out a hardware device and the other person taps a watch to the device, with fitness center weights in the background.
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    Permission granted by Joe Rauch
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    Elavon, Ingenico team on new payments tool

    U.S. Bank’s payments software unit is locking arms with the French hardware-maker to take on a raft of competitors targeting small businesses.

    By Aug. 30, 2023
  • Woman standing behind counter and cash register serves ice cream cone.
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    Permission granted by Lynne Marek
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    Toast CEO: Lessons learned from fee flub

    “We learned a lot from this,” Toast CEO Chris Comparato said. “And there’s more questions we’re going to ask ourselves internally when we execute these types of pricing changes or structural changes moving forward.”

    By Caitlin Mullen • Aug. 10, 2023
  • Jared Isaacman standing in a corporate office.
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    Courtesy of Shift4
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    Shift4 shrinks workforce

    The payments company cut 150 employees in the second quarter, executives said Thursday during an earnings conference call.

    By Caitlin Mullen • Aug. 3, 2023
  • A photograph of Ming-Tai Huh.
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    Permission granted by Square
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    Square’s new GM for restaurants targets bigger operators

    Ming-Tai Huh shares how his position as a restaurant operator and a tech executive has given him a singular view of the restaurant industry’s challenges.

    By Aneurin Canham-Clyne • July 21, 2023
  • Toast Inc. point of sale device
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    Courtesy of Toast Inc.
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    Toast axes 99-cent fee

    The restaurant payments company said Wednesday it would remove the customer-paid order processing fee by the end of this week.

    By Caitlin Mullen • July 19, 2023
  • Woman standing behind counter and cash register serves ice cream cone.
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    Permission granted by Lynne Marek
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    Will Toast get burned by 99-cent fee?

    The restaurant payments software company’s rivals needled Toast over the addition of a fee to be paid by consumers.

    By Caitlin Mullen • July 12, 2023
  • A person uses a red Bank of America ATM.
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    David McNew via Getty Images
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    Bank of America fined $250M over fake accounts, junk fees

    Regulators say Bank of America opened credit card accounts without customers’ consent and misled consumers about rewards for card applications.

    By Anna Hrushka • July 11, 2023
  • Notice on counter next to cashier tells customers about credit card surcharge
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    Lynne Marek/Payments Dive
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    New Jersey legislature passes credit card surcharge bill

    Lawmakers passed a bill that limits the surcharge a merchant can impose on consumers to the cost of processing a credit card transaction.

    By July 11, 2023
  • The Starbucks company logo on a glass door.
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    Justin Sullivan/Getty Images via Getty Images
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    Starbucks reverts to cash amid tech glitch

    The coffee retailer was only able to accept cash and Starbucks App payments on Monday during a company-wide technology snafu.

    By June 27, 2023
  • Toast Inc. point of sale device
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    Courtesy of Toast Inc.
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    Toast adds 99-cent customer online ordering fee

    The fee, paid by guests making orders of $10 or higher, will help fund Toast’s product investments and innovation, the company said. 

    By Julie Littman • June 26, 2023
  • Toast Inc. point of sale device
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    Courtesy of Toast Inc.
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    Toast teams with FreedomPay

    Restaurant point-of-sale company Toast has partnered with commerce fintech FreedomPay to pursue larger customers, such as Starbucks and Shake Shack.

    By Caitlin Mullen • June 12, 2023
  • Glass building with PayPal logo
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    Justin Sullivan / Staff via Getty Images
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    PayPal revamps SMB approach

    The digital payments pioneer told investors that it’s counting on a revised small and mid-sized business strategy to drive higher profit margins.

    By June 9, 2023
  • An American flag flies in front of the Capital One logo at the bank's headquarters.
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    Win McNamee via Getty Images
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    Capital One buys Velocity Black

    Acquiring the travel, entertainment and shopping concierge service may advance the bank’s interest in having customers use credit card points.

    By Rajashree Chakravarty • June 8, 2023
  • Frank Bisignano, Fiserv CEO
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    Eugene Gologursky / Stringer via Getty Images
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    Fiserv poised for more M&A

    The payments processor is “highly engaged in” seeking targets to build up its merchant unit in the retail and services verticals, said CEO Frank Bisignano.

    By Caitlin Mullen • June 8, 2023
  • U.S. Capitol In Washington
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    Stefan Zaklin via Getty Images
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    Opponents of CCCA brace for reintroduction

    Detractors of the Credit Card Competition Act proposal that failed last year are preparing for a reintroduction of similar legislation in Congress, as soon as this week.

    By June 6, 2023
  • Stephanie Ferris head shot
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    Courtesy of FIS
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    FIS CEO sizes up competition

    CEO Stephanie Ferris pointed to Adyen as a major Worldpay competitor and talked about losing out on the retail side to Square and Clover.

    By May 31, 2023
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    Justin Sullivan via Getty Images
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    Consumers use cash to forget, study shows

    New research suggests consumers’ payment method choice can depend on what they’re buying, especially if it’s a guilty-pleasure purchase. 

    By Caitlin Mullen • May 30, 2023
  • An image of Square's Franchise Platform, which rolled out May 2023.
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    Permission granted by Square
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    Square adds franchise platform

    Block-owned Square said the tool lets restaurant franchisors monitor multiple units on one dashboard.

    By Julie Littman • May 17, 2023
  • Person using a point of sale software system at a restaurant
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    Moyo Studio via Getty Images
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    Shift4 snags Focus POS for $45M

    The acquisition gives Shift4 ownership of a business with ties to 10,000 restaurant merchants.

    By Caitlin Mullen • May 4, 2023
  • A photo of a woman using Walmart + rewards at the gas pump.
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    Courtesy of Walmart
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    Walmart, Kroger eye instant payments

    The giant retailers eagerly await instant payment system possibilities, especially as an alternative to card payments, according to industry professionals who heard their representatives speak recently.

    By May 1, 2023
  • A woman sits at a coffee table looking at a tablet.
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    andresr via Getty Images
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    NCR in recovery as ransomware disrupts widely used point-of-sale system

    In-restaurant purchases are still being processed on NCR Aloha, but other capabilities and business processes remain down, the company said.

    By Matt Kapko • Updated April 24, 2023
  • A person uses Square point of sale hardware
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    Courtesy of Square
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    Square rolls out new features

    Facing stiff competition, Block’s merchant services unit Square is adding tools for its merchant clients.

    By Caitlin Mullen • April 13, 2023
  • Several Visa cards spread out on surface revealing company's logo.
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    Justin Sullivan via Getty Images
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    Visa rattles ISOs with surcharge plan

    Payment processors and their merchant clients are bracing for Visa’s 3% surcharge cap. “Don’t fight Visa right now – you’re not going to win,” advises one consultant.

    By April 12, 2023