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Western Union tests remote home-based service to complete money transfers

Western Union Co. launched a service called Digital Location, which allows customers to access personalized money transfer services from their homes. 

The remittance company is piloting the service in several international markets, including Austria, Belgium, Italy, Portugal and Oman and allows customers to connect to a money transfer agent via video or voice call to complete a transaction. 

“Western Union is committed to drawing on our history of innovation and our agile cross-border, cross currency platform to serve our customers in whatever ways they require in this unprecedented environment,” Hikmet Ersek, president and CEO of Western Union, in a company release. “Due to limited services via retail locations in some areas impacted by restricted movement guidelines, we are seeing an increased demand for online services.”

Customers can use their card funded money transfers using a payout into bank accounts, wallets or retail locations that utilize transfer agents.