Ensenta Corp., a developer of cloud-based imaging and self-service technologies for the financial services industry, has been granted a patent for software that improves a provider's ability to troubleshoot and correct problems encountered by end-users of remote deposit capture on computers or mobile devices.

Patent No. 8,660,952, "System and Method for Improved Remote Deposit User Support," addresses RDC issues such as improperly taken pictures, missing information and lapses in the transfer of image data.

Commercially available as Ensenta InstaSupport, the solution logs several dozen attributes during each user session and makes the information available in real time through a Web portal to authorized personnel.

InstaSupport facilitates a unique image audit trail by storing originally uploaded images as well as those processed at various stages, including failed images.

Technical support staff can help end users rapidly identify and fix problems, thus improving user experience and boosting operational efficiency.

Ensenta technology is distributed by the Co-op CUSO through its Co-op My Deposit RD products for home, small businesses, branches and mobile devices.