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LAX expands mobile food and beverage ordering

LAXOrderNow.com is a new food service program that lets hungry travelers coming through the Los Angeles International Airport use their mobile device to order food and beverages from restaurants throughout the airport's terminals, according to a press release.

The service is a collaboration between Los Angeles World Airports, Unibail-Rodamco-Westfield Airports and Grab. Although URW airports assisted in developing the service, concessionaires in seven LAX terminals, not just those managed by URW, are participating in the program, making it the first time such a uniform online dining service has been available at LAX.

To use the service, guests use the camera app on their phone and search, browse and order food and non-alcoholic beverages from any of the dozens of participating restaurants across the airport. There's no app to download. Orders are placed by scanning QR codes located throughout the airport or by visiting LAXOrderNow.com site.

Multiple forms of payments are accepted, including credit/debit cards, Apple Pay and Google Pay. Guests can receive alerts when their order is ready and all food is sealed and ready to be picked up from a designated location which is clearly marked in the airport.

This contactless, tailored and comfortable dining experience is part of LAX's digital marketplace strategy to enhance the customer travel experience.

"LAX is leading the airport industry in developing new ways for our guests to access all the information and services they need through their mobile devices," Justin Erbacci, chief executive officer, Los Angeles World Airports, said in the press release. "LAX Order Now is another step in creating that customized, seamless travel experience, while also keeping our guests safe with another touchless service."