First Hawaiian Bank says "Aloha" to Alexa voice banking
Fiserv has helped First Hawaiian Bank develop a skill for Amazon Alexa.
The new voice capabilities are a first for a financial institution based in the state, the companies said in a press release.
First Hawaiian is using the voice banking capability from Fiserv to enable customers to check balances and access transaction information, which answers the most frequent requests made by bank customers. This initial set of capabilities will be available to customers this month and First Hawaiian Bank will evaluate additional capabilities based on customer interest and demand and use of voice banking, according to the release.
"Our customers want the freedom to choose how they interact with us," Eric Yeaman, president and COO of First Hawaiian Bank, said in the release. "We have been working with Fiserv for several years to enhance our digital services and empower our customers with a wider range of choices in banking convenience. With voice-driven technology playing a bigger role in people's lives, the time was right to introduce voice banking into that mix."