Financial tech provider Fiserv Inc. has announced that Black Hills Federal Credit Union, a South Dakota FI with nearly $1 billion in assets, has overhauled digital banking services for its 58,000 members, deploying Corillian Online, Mobiliti and other, complementary Fiserv solutions.

With Corillian Online, Black Hills added integrated capabilities including bill presentment and payment through CheckFree RXP and person-to-person payments through Popmoney from Fiserv.

According to the credit union, the new online capabilities have already been well received. In the first 90 days following the launch, more than 1,600 new users enrolled in online banking, and more than half of those also began using online bill pay.

Black Hills also deployed new mobile banking and payments services through Mobiliti. Members can now access financial information, transfer funds and pay bills via three secure modes: SMS message; mobile browser; and smartphone apps, which were added by member request.

The FCU also plans to add Mobile Source Capture from Fiserv, which will allow members to deposit checks remotely by snapping a picture with their mobile phones — a significant value for members in areas far from branch locations, Fiserv said in a news release.

"Credit unions are known for service, and for providing a personal touch," said John Madsen, vice president of IT at Black Hills. "Our previous online and mobile banking service was 'one-size-fits all,' and it didn't reflect the personalized service we provide in our other channels. With Corillian Online and Mobiliti from Fiserv, we have been able to turn the digital banking experience into a customized one and set ourselves apart with new member service offerings."

In August, Fiserv deployed an Corillian Online ASP Feature Pack with security enhancements that include:

• out-of-band authentication — an optional add-on service that lets FIs offer out-of-band phone/SMS authentication or challenge questions for multi-factor authentication;
• re-authentication for high risk transactions — lets an FI trigger re-authentication when transactions exceed a pre-defined threshold. For instance, high-value transfers could be set to require access to personally identifiable and sensitive information such as login ID, password, phone numbers, email address and/or mailing address.

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