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BofA adds ATM withdrawal prestaging to mobile app

Bank of America has introduced several updates — including ATM withdrawal prestaging — to its mobile app, according to a press release.

New mobile enhancements include:

  • ATM withdrawal initiated from the mobile banking app. Customers simply log into the app and select the desired withdrawal amount. Then, using either their smartphone or debit card at the ATM, they enter their PIN, and indicate whether they are there to complete the withdrawal, eliminating four steps at the ATM. New capabilities have recently been added to contactless ATMs, as well, including the ability to check balances, transfer funds, make deposits and credit card payments and, starting later this month, the ability to change a PIN.

  • A mobile dashboard accessible from the home screen. The user can customize tiles to include the features they use most, including account balances, card rewards, spending and budgeting tool, FICO scores, mobile alerts, BankAmeriDeals and Zelle P2P payments.

  • A financial ​​​​​​goal-setting tool that will roll out this month in partnership with Better Money Habits. The tool will allow customers  to create personalized savings goals with names, pictures and target amounts and then watch their progress, prioritizing funds accordingly.

"With 23 million mobile customers and growing, improving the customer experience is always a top priority," Michelle Moore, head of digital banking, said in the release. "By taking a customer-first approach to innovation, we continuously raise the bar to deliver new, personalized experiences that make it easier for customers to achieve their financial goals."

Bank of America is also making online improvements that include an improved bill pay experience and a redesigned home page, the release said.