Toast axes 99-cent fee

The restaurant payments company said Wednesday it would remove the customer-paid order processing fee by the end of this week.

By Caitlin Mullen • July 19, 2023

Will Toast get burned by 99-cent fee?

The restaurant payments software company’s rivals needled Toast over the addition of a fee to be paid by consumers.

By Caitlin Mullen • July 12, 2023

Explore the Trendline➔

Top 5 stories from Payments Dive

The evolution of how payments are processed, and associated costs involved, are roiling the industry this year, forcing companies to rethink pricing schemes and revamp corporate strategies. Fallout from the failure of several U.S. banks added another twist.

By Payments Dive staff

Bank of America fined $250M over fake accounts, junk fees

Regulators say Bank of America opened credit card accounts without customers’ consent and misled consumers about rewards for card applications.

By Anna Hrushka • July 11, 2023

New Jersey legislature passes credit card surcharge bill

Lawmakers passed a bill that limits the surcharge a merchant can impose on consumers to the cost of processing a credit card transaction.

By Lynne Marek • July 11, 2023

Starbucks reverts to cash amid tech glitch

The coffee retailer was only able to accept cash and Starbucks App payments on Monday during a company-wide technology snafu.

By James Pothen • June 27, 2023

Toast adds 99-cent customer online ordering fee

The fee, paid by guests making orders of $10 or higher, will help fund Toast’s product investments and innovation, the company said. 

By Julie Littman • June 26, 2023

Toast teams with FreedomPay

Restaurant point-of-sale company Toast has partnered with commerce fintech FreedomPay to pursue larger customers, such as Starbucks and Shake Shack.

By Caitlin Mullen • June 12, 2023

PayPal revamps SMB approach

The digital payments pioneer told investors that it’s counting on a revised small and mid-sized business strategy to drive higher profit margins.

By Lynne Marek • June 9, 2023

Capital One buys Velocity Black

Acquiring the travel, entertainment and shopping concierge service may advance the bank’s interest in having customers use credit card points.

By Rajashree Chakravarty • June 8, 2023

Fiserv poised for more M&A

The payments processor is “highly engaged in” seeking targets to build up its merchant unit in the retail and services verticals, said CEO Frank Bisignano.

By Caitlin Mullen • June 8, 2023

Opponents of CCCA brace for reintroduction

Detractors of the Credit Card Competition Act proposal that failed last year are preparing for a reintroduction of similar legislation in Congress, as soon as this week.

By Lynne Marek • June 6, 2023

FIS CEO sizes up competition

CEO Stephanie Ferris pointed to Adyen as a major Worldpay competitor and talked about losing out on the retail side to Square and Clover.

By Lynne Marek • May 31, 2023

Consumers use cash to forget, study shows

New research suggests consumers’ payment method choice can depend on what they’re buying, especially if it’s a guilty-pleasure purchase. 

By Caitlin Mullen • May 30, 2023

Square adds franchise platform

Block-owned Square said the tool lets restaurant franchisors monitor multiple units on one dashboard.

By Julie Littman • May 17, 2023

Shift4 snags Focus POS for $45M

The acquisition gives Shift4 ownership of a business with ties to 10,000 restaurant merchants.

By Caitlin Mullen • May 4, 2023

Walmart, Kroger eye instant payments

The giant retailers eagerly await instant payment system possibilities, especially as an alternative to card payments, according to industry professionals who heard their representatives speak recently.

By Lynne Marek • May 1, 2023

NCR in recovery as ransomware disrupts widely used point-of-sale system

In-restaurant purchases are still being processed on NCR Aloha, but other capabilities and business processes remain down, the company said.

By Matt Kapko • Updated April 24, 2023

Square rolls out new features

Facing stiff competition, Block’s merchant services unit Square is adding tools for its merchant clients.

By Caitlin Mullen • April 13, 2023

Visa rattles ISOs with surcharge plan

Payment processors and their merchant clients are bracing for Visa’s 3% surcharge cap. “Don’t fight Visa right now – you’re not going to win,” advises one consultant.

By Lynne Marek • April 12, 2023

Panera tests Amazon One palm payments at 2 cafes

Panera plans to expand the palm payments technology to as many as 20 cafes in the second stage of the test, depending on the outcome of the initial test.

By Aneurin Canham-Clyne • March 22, 2023

DoorDash adds cash payment option

The company’s white label delivery service can now accept cash payments, which drivers would collect as part of their pay.

By Julie Littman • March 21, 2023

Shift4 needles rival Toast

Toast and Shift4 are battling to win larger customers in the intensely competitive restaurant payments arena. 

By Caitlin Mullen • March 8, 2023

Square raises prices

The price increases come as Block’s merchant business faces stiffer competition in the point-of-sale software market.

By Caitlin Mullen • March 2, 2023

Block boosts Ahuja’s responsibilities

Pledging to be more efficient with a revamp of the company’s leadership structure, Block has combined the CFO and COO roles under Amrita Ahuja.

By Caitlin Mullen • Feb. 24, 2023

Square chases bigger merchants

Block-owned Square made its name catering to owners of small businesses, but the company is now setting its sights on bigger clients for growth.

By Caitlin Mullen • Feb. 22, 2023